Term and Conditions

Welcome to Esseltela Shop! These Terms and Conditions govern your use of our website (esseltelashop.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Business and Target Customers

Esseltela Shop specializes in premium organizational solutions for professional and home offices. Our target customers include:

• Business professionals seeking efficient workspace organization
• Office managers purchasing supplies for their teams
• Home office users valuing quality and innovative storage solutions
• Organizational enthusiasts who appreciate functional design

2. Website Use and Intellectual Property

2.1 Website Access

You may use our website for lawful purposes and in accordance with these terms. You agree not to:

• Use our site in any way that violates applicable laws
• Engage in any fraudulent activity
• Attempt to gain unauthorized access to our systems
• Copy, modify, or distribute any content without permission

2.2 Intellectual Property

All content on this website, including product names like Deflect-O® Tilt Bin™, logos, designs, text, and images, are the property of Esseltela Shop or its licensors and are protected by intellectual property laws. Unauthorized use is prohibited.

3. Products and Services

3.1 Product Descriptions

We offer high-quality organizational products including:

• Filing solutions (File Folders, Hanging File Folders, Classification Folders)
• Storage systems (Deflect-O® Tilt Bin™, Storage Boxes, Interlocking Storage Bins)
• Desktop organization (Desktop Sorters, File Sorters)
• Presentation materials (Pocket & Presentation Folders, Report Covers)

We strive for accurate product descriptions but cannot guarantee that colors or sizes will display exactly as shown on your device.

3.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products at any time.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you’re authorized to use the payment method.

4.3 Pricing

Prices are in US dollars and exclude taxes unless stated. We may adjust prices but will honor the price at the time of order confirmation.

5. Shipping and Delivery

5.1 Shipping Areas

We ship to most regions except Asia and certain remote areas. Shipping restrictions will be shown during checkout.

5.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)

Order processing takes 1-2 business days before shipping.

5.3 Delivery Issues

You must inspect delivered items immediately. Report damaged or incorrect items within 3 days of delivery to [email protected] with photos.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with tags attached. Non-returnable items include:

• Customized products (personalized folders, imprinted items)
• Opened packages of Filing Accessories or Indexes & Dividers
• Clearance items marked as final sale

6.2 Return Process

1. Contact us within 15 days at [email protected] with your order details
2. Repackage items securely using original packaging when possible
3. Ship returns as instructed (prepaid labels provided for defective/incorrect items)

6.3 Refunds

Refunds are processed within 5-7 business days after we receive your return. Original shipping charges are non-refundable unless the return is due to our error.

7. User Responsibilities

• Provide accurate account and shipping information
• Protect your account credentials
• Comply with all applicable laws
• Pay all charges incurred under your account
• Inspect deliveries promptly and report issues

8. Limitation of Liability

Esseltela Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Errors in product descriptions that are not materially significant
• Any third-party actions related to your use of our products

Our total liability for any claim shall not exceed the purchase price of the products in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. The updated version will be posted on our website with a new effective date.

11. Governing Law

These terms shall be governed by the laws of the State of Alaska, USA, without regard to conflict of law principles.

12. Contact Us

For questions about these Terms and Conditions:

Esseltela Shop
7230 Montagne Circle
Anchorage, US 99507
Email: [email protected]