Returns & Exchanges

At Esseltela Shop, we take pride in delivering premium organizational products with the same precision as our Deflect-O® Tilt Bin™ systems organize your workspace. While we strive for perfection, we understand that sometimes a return or exchange may be necessary. This policy outlines our straightforward process to ensure your satisfaction.

Our Return Promise

We stand behind our products just as firmly as our Interlocking Storage Bins stand securely on your shelves. If you’re not completely satisfied with your purchase of Hanging File Folders, Presentation Books, or any other organizational solution, we’ll make it right.

Eligibility for Returns & Exchanges

• Timeframe: 15 days from delivery date
• Condition: Unused, in original packaging with all tags attached
• Proof of Purchase: Order number or receipt required

Simple 3-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of delivery by emailing [email protected] with:

• Your order number
• Product name (e.g., Classification Folders or Desktop Sorters)
• Reason for return
• Whether you prefer refund or exchange

Step 2: Package Your Items

Once approved, repackage your items with the same care we use when shipping our Storage Boxes:

• Use original packaging when possible
• Include all original tags and documentation
• For Accordion Folders or delicate items, use protective wrapping

Step 3: Ship Your Return

We’ll provide a return shipping label for defective or incorrect items. For other returns:

• US Customers: Prepaid return label available ($5.95 deduction from refund)
• International Customers: Ship using traceable service (customer responsible for shipping costs)

Refund Processing

Once we receive and inspect your return:

• Timeline: 5-7 business days after receipt
• Method: Original payment method (credit card, PayPal, etc.)
• Deductions: Shipping charges (unless defective/wrong item) and any return shipping fees

Exchange Process

For exchanges (e.g., different color File Pockets & Jackets or size of Report Covers):

• Follow standard return process
• Specify desired replacement item in your request
• We’ll ship new item once return is received (additional shipping charges may apply)

Damaged or Incorrect Items

If your Filing Folders arrive damaged or you receive the wrong File Sorters:

• Contact us within 3 days of delivery
• Include photos of damaged items or incorrect products
• We’ll arrange free return shipping and expedited replacement

Note: This policy applies to purchases made directly through esseltelashop.com. For third-party retailer purchases, please consult their return policies.