Welcome to Esseltela Shop’s FAQ section. Here you’ll find answers to common questions about our premium organizational products, shipping policies, and more. If you don’t find what you’re looking for, please contact our team at [email protected].

Product Questions

What types of organizational products does Esseltela Shop specialize in?
We specialize in premium filing and organizational solutions including Accordion Folders, Classification Folders, Deflect-O® Tilt Bin™ storage systems, Hanging File Folders, Storage Boxes, and Presentation Books. Our products are designed for professionals, students, and anyone needing reliable document management solutions.
What makes Esseltela’s products different from other office supplies?
Our products feature innovative designs like our patented Classification Folders and Deflect-O® Tilt Bin™ systems, combining durability with intelligent organization. We focus on premium materials and thoughtful details that make document management more efficient.
Do you offer products for legal-size documents?
Yes, we carry a selection of legal-size filing solutions including File Folders and Hanging File Folders. These are available through our Standard Express Shipping for time-sensitive needs.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
– Standard Express: $12.95 flat rate via DHL/FedEx (10-15 business days)
– Free Economy: Free on orders over $50 via EMS (15-25 business days)
All orders process within 1-2 business days from our Anchorage facility.
Do you ship internationally?
Yes, we ship worldwide except to some remote Asian regions. International customers should note that delivery times may vary slightly based on local customs processing, but we include all necessary documentation for smooth clearance.
How are products packaged for shipping?
All items are securely packaged in our climate-controlled facility to ensure your Presentation Books, Accordion Folders, and other products arrive damage-free. Bulk orders of Storage Boxes or Hanging File Folders receive additional protective packaging.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery if your items don’t meet expectations. Products must be in original, unused condition with all packaging intact.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.
Are there any products that can’t be returned?
Customized or personalized items like imprinted Presentation Books may not be eligible for return unless defective.

Volume Orders & Discounts

Do you offer discounts for bulk orders?
Yes, we provide volume discounts for large orders of products like Hanging File Folders or Storage Boxes. Combine these with our Free Economy Shipping (for orders over $50) for maximum savings.
Can I get expedited shipping for a bulk order?
While our Free Economy Shipping is ideal for non-urgent bulk orders, we can arrange expedited shipping for large quantities. Please contact us at [email protected] to discuss options.

Contact Information

Where is Esseltela Shop located?
Our headquarters and warehouse are located at:
7230 Montagne Circle, Anchorage, US 99507
All orders ship from this climate-controlled facility.
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. Our team typically responds within 1 business day.

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